WhatsApp Chatbots for Business (Twilio)

WhatsApp chatbot development for businesses in Saudi Arabia using Twilio: automated replies, bookings, order updates and hand-off to staff, in Arabic and English.

Your customers already message you on WhatsApp. A WhatsApp chatbot answers the common questions instantly, day and night, takes bookings or orders, sends status updates and passes the conversation to a person when it needs a human. I build WhatsApp Business chatbots on Twilio, connected to your own system.

The bot can look up real data, such as order status, appointment times or account details, and every conversation can be logged so your team sees what customers ask most. Conversations are designed in Arabic and English.

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What WhatsApp Chatbots for Business (Twilio) includes

Conversation design in Arabic and English
Twilio WhatsApp setup and message templates
Connection to your system or database
Human hand-off and reporting

Who this service is for

Shops and e-commerce stores answering order questions
Clinics, salons and services taking appointments
Logistics companies sending delivery updates
Support teams that want fewer repetitive messages

How the work runs

List the questions and tasks the bot should handle
Design the conversation flows in Arabic and English
Set up Twilio, the WhatsApp sender and message templates
Connect the bot to your system or database
Test, launch and review the conversation logs

Why work with me

Experience building messaging, chat and voice features in production apps
Backend skills to connect the bot to real business data
Spam and abuse protection designed in
Bilingual conversation design

Technologies

Twilio
WhatsApp Business API
Laravel
Python
Webhooks
MySQL

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